Our Payment, Refund and Termination policies are clearly stated in our service contract. We usually ask for 30% of deposit during service contract signing or before we start off with your project, we usually require 30% deposit in advance in order to minimize the chance of non-payment and keeping our clients interested throughout the project.
Payment Methods We Accept:
Termination and Cancellation Policies
We would really hate to see You go. If You decide We aren’t your cup of coffee or wine, you can end our service agreement contract by giving Us a written notice and paying Us for the Services that We have completed.
Payments for our services are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by GO I.T Services (GITS Fiji) and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
When a payment is not made within one full billing period from the date of the bill, the account will be classified as past due. Each customer’s statement shows the date the bill is emailed and the date by which payment must be made to avoid the late payment charge.
Customers with past due payments will be notified in writing on the next billing statement that the account must be paid in 10 days. This is the only notification that will be issued. If payment is not made within the 10-day period, GO I.T Services (GITS Fiji) personnel will make a collection visit. A $50 collection fee will then be added to the amount due. If payment is not made at the time of the visit, service may be disconnected without further notice and a reconnect fee for any service that has been disconnected due to non-payment will be charged, in addition to the collection fee.